Terms and Conditions
(Last updated March 28, 2026)
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Customer”, “Client”, “User”, “You” and “Your” refers to you, the person accessing this website and compliant with the Company’s terms. “The Company”, “We”, “Our”, “Us” refers to Purple Dot Digital Limited, 85 Great Portland Street, London, W1W 7LT.
By accessing and using this Website, you agree to be bound by these Terms. If you do not agree, you must not use this Website.
Orders & Acceptance
All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud, pricing errors, or stock issues.
Pricing & Payment
All prices are listed in GBP and include VAT where applicable. Payment must be made in full at the time of purchase. We reserve the right to change prices at any time without notice.
Delivery & Risk
We will dispatch orders to the address provided at checkout. It is your responsibility to ensure that the delivery details are accurate and secure.
Delivery is deemed complete once the item is marked as delivered by the carrier to the address provided.
We are not responsible for items reported as lost or not received where tracking confirms successful delivery. Customers must ensure a secure delivery location and check with neighbours, household members, or delivery offices before reporting non-receipt.
Risk in the goods passes to you upon delivery.
Non-Receipt Claims
Where a customer claims non-receipt of an item marked as delivered, we reserve the right to:
- Request additional verification or information
- Advise the customer to contact the carrier directly
- Refuse refunds where delivery confirmation is available
We may assist in raising an investigation with the carrier, but we are not liable for claims where delivery has been confirmed.
Returns & Refunds
Returns are accepted in accordance with UK consumer law. Items must be returned unused and in original condition unless faulty.
Refunds will not be issued for items confirmed as delivered but claimed as not received, except where required by law.
Fraud Prevention
We reserve the right to cancel orders, refuse service, or report activity where fraud or abuse is suspected. This includes but is not limited to:
- False non-delivery claims
- Chargeback abuse
- Use of false or misleading information
We may share relevant information with payment processors, law enforcement, and fraud prevention agencies.
Chargebacks & Disputes
In the event of a payment dispute or chargeback, we reserve the right to provide evidence including tracking confirmation, delivery confirmation, and order details.
Customers agree to contact us first to resolve any issues before initiating a chargeback.
Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential loss or damage.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under UK law.
Website Use
You agree not to misuse this website or engage in unlawful activity. We reserve the right to suspend or terminate access without notice.
Intellectual Property
All content on this website is the property of Purple Dot Digital Limited and may not be copied, reproduced, or distributed without permission.
Amendments
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.
Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Contact
For any questions, please contact us via our Contact Us page.